FAQ

Welcome to Jupes’ FAQ section!
Here you'll find answers to common questions about our store, products, ordering process, and more to help make your shopping experience smooth and enjoyable.

GENERAL QUESTIONS
Q: What is Jupes?
A: Jupes is your go-to online store for stylish, practical, and premium-quality handbags and tote bags. Our collection is designed to complement your everyday life with elegant, functional pieces made from quality materials. Whether you're dressing up or staying casual, Jupes has the perfect bag for you.

Q: What materials are your bags made from?
A: Our handbags and tote bags are crafted from high-quality faux leather, durable canvas, and other premium materials chosen for their style, strength, and long-lasting use. Each design is made to look great and hold up to daily wear.

Q: How can I contact Jupes customer support?
A: You can reach our customer support team anytime by visiting the Contact Us page or emailing us at support@jupes.shop. We're always happy to help!

ORDERING AND SHIPPING
Q: How do I place an order on Jupes?
A: Just browse our collection, choose your favorite handbag or tote bag, add it to your cart, and proceed to checkout. It’s fast, easy, and secure.

Q: When will my order be shipped?

Handling Time: Orders are processed and ready for shipment within 1 to 2 business days (Monday to Friday).
Transit Time: Orders typically arrive within 4 to 6 business days (Monday to Friday).
Order Cut-Off Time: Orders placed after 5:00 PM (GMT-05:00, Eastern Standard Time) will be processed the following business day.
Total Delivery Time: Including handling and transit time, orders usually arrive within 5 to 8 business days (Monday to Friday).

Q: What are the shipping costs?
A: We offer flat-rate shipping of $5.00 USD on all orders via reliable carriers like FedEx.

Q: Can I track my order?
A: Absolutely! Visit our Track Your Order page to get real-time updates on your shipment.

Q: What payment methods does Jupes accept?
A: We accept several secure and convenient payment options:

Credit and Debit Cards

PayPal

Venmo

RETURNS AND EXCHANGES
Q: What is Jupes’ return policy?
A: We offer a 30-day hassle-free return policy. If you're not satisfied with your purchase, you can return it within 30 days of receiving your order. Please visit our Return Policy page for full details.

Q: How do I initiate a return or exchange?
A: Simply contact our support team via the Contact Us page or email us at support@jupes.shop, and we’ll guide you through the process.

Contact Information
Business name: Jupes
Chat Support: 24/7
Business Hours: 9:00 AM to 5:00 PM (Monday to Friday)
Business Contact: +1 (501) 843-0881
Business Mail: support@jupes.shop
Business Address: 5409 South Broadway, Los Angeles California 90037, United States